A Day in the Life of an Operational Manager
Exuberant and joyously enthusiastic about everything she tackles; Katie loves inspiring her team to offer the most incredible experience possible.

It always starts with a cup of tea! One before work and always one when I get there plus 20 more!˜Š 

One of the best parts of the mornings at work is being greeted by Bud when I walk into the office - the best way to start the day! Then its computer on have a wonder around the gardens to check everything's in its place and Glennie is still there and hasn't taken off!

Some of my main responsibilities are making sure the Event Coordinators are happy with their tasks for the week ahead and any questions they have we go through together. I also communicate between our couples and the caterers to make sure any menu planning for their event is coming together to make their day even more special.

I'm always looking at the week ahead, at what events we have got coming up so that we have the right stock in at the right time. I also look a month ahead at events to make sure the right staff are in at the right times, we definitely wouldn't want your wedding taking place when your coordinator has the day off!! 

I need to keep an eye on the day to day bits as well, making sure the hours are clocked for the staff, all our spreadsheets are up to date and making sure the place is clean and tidy so if anyone walks through the door, Glenfall is at its best ! BUT most importantly - the tea needs to be free flowing and the dogs need to be having lots of attention so that everyone is happy. 


A particular day consists of god conversation, getting to speak to new people and meet new faces but the best bit about most days is seeing peoples dream weddings come together bit by bit every day. 

Of course it wouldn't be a normal day if there weren't dogs in the office (as you can tell, we are quite fond of them ! ). 

Its lovely building up stronger relationships with our Glenfall couples, we are always finding out something new. 


One of the best parts of the job is definitely being a part of a wedding day that you have helped build, the smiles from the guests and especially the couple, gives you such an amazing feeling knowing that you helped with it.

We're very lucky that we get to work with such a nice group of people, from my colleagues in the office, to the suppliers we get to work with I can honestly say I wouldn't change any of them!

And of course, the dogs! It wouldn't be the same without them.
Having animals around 
A fresh brew
A sunny day to see friends
Not a fan of coffee
Grey days
When there isn't a dog in the office 
Duck Ragu
Smoked Salmon
Any yummy treats to go with a cuppa
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  • "The team at Glenfall really put their heart and soul into everything they do - they are fantastic! Nothing was ever too much trouble."
  • "Aside from the venue being simply stunning, Dianne and her team make the whole process of wedding planning as relaxed and enjoyable an experience as possible."
  • "The relaxed and friendly environment the team create really appealed to us and the fact the venue was exclusive use made it feel really intimate - it was perfect!"
  • "I can't write a review good enough to justify how amazing Glenfall is. They made our day so special and it certainly wouldn't of been the same without them. I haven't seen anywhere who give anywhere near as much care and attention to their events."
  • "Myself and my now husband Kevin (woop!) had our wedding at Glenfall House and wow! It's the most beautiful venue we could have ever asked for. The garden, the building and views are so picturesque."
  • "We've had so many compliments from our guests that it was the most beautiful venue and wedding they've been to. It really felt the most special day of our lives and we loved every minute of it"
  • "Glenfall House was the perfect venue for our wedding - Dianne and her team were so accommodating and flexible with meeting our vision."
  • "If you want a glamorous but unpretentious venue, look no further. It has the atmosphere of a luxury hotel whilst feeling like you're at home having a party with your loved ones."
  • "We had our wonderful wedding here , beautiful building and grounds , not to mention the wonderful staff , that ensured our day went smoothly..... would highly recommend Glenfall House as a wedding venue."
  • "The house and gardens are stunning; the tasteful decor highlights the original features of the house and adds to its beauty."
  • "The whole house, including the staff are warm and cosy, for a small wedding like mine was, it was perfect."
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